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FAQs

Feel free to reach out to us through our chat and e-mail. Meanwhile, you can find answers to some of your questions on this page.

Artisanal soap is made with natural butters and oils that will leave your skin hydrated and balanced. Our products are handcrafted in small batches to ensure high quality. Commercial soaps are made with petroleum products and other synthetics that can be highly damaging and irritating to your skin. 

While we do not hold the vegan certification, a majority of our products are plant based. However, a few of our products may contain animal products such as honey.

Currently, we sell our products online and offer shipping to Canada and the United States. However, it is our ambition to expand our shipping worldwide. Subscribe to our newsletter to stay informed!

You can pay with any credit card through Square. We also offer the possibility of Interac e-Transfer (Canada only). Simply send us the transfer to our e-mail: menarasoaps@gmail.com and put your order number as the password. We will process your order within 24 hours of receiving the payment.

Gladly! Simply put the address you would like the order to be delivered at as the shipping address. Also, mention in the comments that the order is intended as a gift. Furthermore, you are welcomed to leave a note for the receiver, in the comments, that we can include with your order. Note that the invoice will only be sent to the e-mail provided for the payment.

If you do not intend on using the soap immediately, it is recommended to leave it in a closed box, away from light and humidity. During usage, it is recommended to leave it to dry between each use. This allows it to last longer in the bath.

Bath bombs contain hygroscopic ingredients that draw moisture from the environment. Therefore, it is best to store  your bath bomb in a sealed bag away from light and humidity to stop any premature fizzing reaction. 

We will be happy to assist you in any way and answer any questions you may have! Feel free to send us an e-mail or use the live chat, whichever you like best. We will get back to you ASAP.

Yes! Whether you plan to offer our products as gifts in special occasions, such as weddings and baby showers, or simply for your business, send us an enquiry through our contact page and we will get back to you.

You can pick up your order at our location in Saint-Hyacinthe, QC. We will send you the address for pick up once  your order has been processed.

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